Terms of Service

Agreement to terms

These Terms of Service ("Terms") are a binding agreement between you (and the organization you represent, "you" or "Customer") and SHN Labs Private Limited, the company that operates the voxalways.com platform ("voxalways.com", "we", "us" or "our"). voxalways.com is a product of SHN Labs Private Limited. By creating an account, clicking to accept, or using the service, you agree to these Terms. If you do not agree, do not use the service.

Definitions

• Service: the voxalways.com website, dashboard, API, voice agents, messaging features and related software and support.
• Customer Data: data you upload or generate through the Service, including contact lists, call recordings, transcripts and messages.
• End User: a person your agents call or message (for example, your customer or contact).
• Documentation: the usage guides and API reference we make available.

Eligibility & accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials and API keys secure, and for all activity under your account. Notify us promptly at hello@voxalways.com of any unauthorized use.

The service

voxalways.com provides tools to design AI voice agents, place and receive phone calls, run campaigns, and follow up over messaging channels such as WhatsApp, along with transcripts, analytics and human hand-off. We may add, change or remove features to improve the Service. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.

Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service to send unsolicited, unlawful, deceptive, harassing, or spam calls or messages, or to impersonate any person or entity.
• Place calls or send messages without the consent required by law, or to numbers on applicable do-not-disturb / do-not-call registries outside permitted windows.
• Violate telecom, messaging-platform or data-protection laws and regulations, including TRAI / DLT rules in India and the WhatsApp Business and Meta platform policies.
• Attempt to breach security, reverse engineer, scrape, overload, or interfere with the Service, or exceed documented rate limits.
• Use the Service for fraud, unlawful financial activity, or content that is illegal, infringing, or harmful.

Customer responsibilities & data

You are responsible for your Customer Data and for the calls and messages your agents make. As between you and us, you are the controller of your End Users' personal data and you must: obtain all required consents and provide any required disclosures; honour opt-out requests; and comply with applicable law. We process Customer Data as your processor, only to provide the Service and per our Privacy Policy. You grant us the limited rights needed to host and process Customer Data for that purpose.

WhatsApp & third-party services

The Service integrates with third-party platforms, including the WhatsApp Business Platform and other Meta products, telecom carriers, and AI providers. Your use of those integrations is also subject to the applicable third-party terms (for example, the WhatsApp Business terms and Meta platform policies). You are responsible for maintaining any accounts you connect and for complying with those providers' rules. We are not responsible for third-party services we do not control.

Fees & payment

Paid plans and usage-based charges (such as per-minute call, telephony and messaging costs) are billed as described in your order or the dashboard. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for. Late or failed payments may result in suspension. Except where required by law, fees already paid are non-refundable.

Intellectual property

The Service, including all software, models, designs, and content we provide (excluding Customer Data), is owned by SHN Labs Private Limited and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your Customer Data. If you send us feedback, you grant us a royalty-free licence to use it to improve the Service.

Confidentiality

Each party may receive the other's confidential information. The receiving party will use it only to perform under these Terms and protect it with reasonable care, except where disclosure is required by law. This does not apply to information that is public, already known, or independently developed without use of the disclosing party's confidential information.

Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated outputs (such as transcripts, summaries and agent responses) may be inaccurate; you are responsible for reviewing them before relying on them. We do not warrant that the Service will meet your requirements or be error-free.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. These limits do not apply to liability that cannot be excluded under applicable law.

Indemnification

You will defend and indemnify SHN Labs Private Limited from third-party claims, damages and costs arising out of your Customer Data, your calls and messages, or your breach of these Terms or of applicable law, including consent and messaging-platform rules.

Term & termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if required by law or a third-party platform. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period and then delete or anonymize it as described in the Privacy Policy. Sections that by their nature should survive (for example, fees owed, IP, confidentiality, disclaimers, liability and indemnity) survive termination.

Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Service after the changes take effect means you accept the revised Terms.

Governing law & jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. The courts at Hyderabad, Telangana will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any applicable mandatory law.

Contact us

Questions about these Terms? Reach us at: